If the subscription was bought via a Cloud Solution Provider (CSP) partner, contact your CSP partner to buy more licenses. You see the word "Reseller" in the Purchase channel column of the Your products page. You bought your subscription through a reseller. See Add licenses to a prepaid subscription by using a Microsoft 365 product key. If the subscription was bought and activated by using a 25-character product key, you see the word "Prepaid" in the Purchase channel column of the Your products page. You activated the subscription by using a product key. Credit checks typically take up to two working days to complete.Īfter the credit check is complete, you should see the Buy licenses and Remove licenses buttons. If a credit check is pending, you can't buy or remove licenses until the credit check is complete.Ĭheck back later to see if the credit check has completed. This table describes the reasons why the Buy licenses or Remove licenses buttons aren't available, and possible solutions. What if I don't see the Buy licenses or Remove licenses buttons? Review your order details, then select Redeem.
If you have more than one product key, you can select Add another product key to enter them.
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